Cancellation Policy

At Dakshan's Collection, we understand that circumstances may arise, and plans can change. We aim to provide a hassle-free cancellation process while ensuring the best possible experience for our valued customers.

1. Cancellation Period:

  • Orders can be canceled within 12 hours of purchase without incurring any cancellation fees.
  • Custom or personalized orders may have a shorter cancellation window based on the production stage.

2. How to Cancel an Order:

  • To cancel an order, please contact our customer service team immediately through chat bot in our website dakshans.com or you can reach out to us through our instagram direct message @dakshans_collection
  • Please provide your order number and the reason for cancellation.

3. Cancellation Fees:

  • Cancellations made within the 12-hour window are generally free of charge.
  • For cancellations beyond the initial 12 hours, a nominal cancellation fee may apply, especially if the item is in the production or shipping process.

4. Custom and Personalized Orders:

  • Custom or personalized orders are crafted with special attention to your unique preferences.
  • Due to the customized nature of these orders, cancellations may be subject to a higher fee or may not be possible after a certain production stage.

5. Refund Process:

  • If applicable, refunds for canceled orders will be processed within 10 business days.
  • Refunds will be issued using the original payment method.

6. Changes to Orders:

  • If you wish to modify your order, please contact us as soon as possible. We'll do our best to accommodate changes, but it may not always be feasible, especially for custom orders.

7. Exceptions:

  • In some cases, exceptions to the cancellation policy may be considered based on individual circumstances. Please contact our customer service team for assistance.

8. Contact Information:

  • For cancellation requests or inquiries, please reach out to our customer service team through chat bot in our website dakshans.com or you can reach out to us through our instagram direct message @dakshans_collection

We appreciate your understanding and cooperation. Our goal is to provide you with a positive shopping experience, and we are here to assist you throughout the process.

Thank you for choosing Dakshan's Collection!